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Most frequent questions
FAQ

Check out our Frequently Asked Questions below. If you still need help please contact us
- 01Rootz and Stonz is a spiritual practice rooted in the Gullah Geechee Hoodoo tradition of the South Carolina Lowcountry. Founded by Mama Toya — a Gullah Geechee elder, Iyanifa, crowned Osun Priestess, and Yeye — we offer personalized spiritual readings, ancestor work, mediumship sessions, rootwork consultations, hand-dressed conjure oils and candles, ritual ebooks, and pre-recorded masterclasses.
- 02Hoodoo is a spiritual lifestyle and tradition born from the resilience, faith, and ancestral wisdom of enslaved Africans and descendants of enslaved africans. It is a God-centered Faith Based practice that incorporates herbs, roots, candles, oils, prayer, scripture, and ancestral connection to move real spiritual energy. Hoodoo is not a religion — it is a tradition that works alongside the practitioner’s faith and ancestral lineage.
- 03Mama Toya is a Gullah Geechee elder with over three decades of spiritual practice. She was born into a powerful lineage of Traditional Hoodoo practitioners in the Lowcountry and has been entrusted with preserving the ancestral traditions of her family line. Her spiritual path includes Psychic Mediumship, Traditional Hoodoo Rootwork & Spiritual Work, initiation as an Iyanifa in the Yoruba tradition of Isese; crowning as an Osun Priestess in Ile Ife, Nigeria, and recognition as a Yayi in Palo Mayombe. She is also an Ordained Minister & Notary.
- 04Gullah Geechee refers to the descendants of enslaved West and Central Africans brought to the South Carolina and Georgia Lowcountry. The Gullah Geechee people have preserved one of the most intact African cultural traditions in the United States — including language, foodways, spiritual practices, and the preservation of Hoodoo as a living tradition.
- 05Please reach out to us at info@rootzandstonz.com as soon as possible if you need to reschedule. We require at least 24 hours notice for rescheduling. Same-day cancellations and no-shows may forfeit the session.
- 06Due to the spiritual and personally consecrated nature of spiritual work, all readings and consultations are final and non-refundable once booked and performed. Please read all service descriptions carefully before booking to ensure you are selecting the right reading for your needs.
- 07All readings and services can be booked directly https://www.rootzandstonz.com/book-online. Visit the services page, select the reading or consultation that fits your need, and follow the prompts to schedule your session.
- 08A general reading connects with your energy and your spirit team to bring through messages, guidance, and insight about the current season of your life. An ancestor reading opens the door directly to your bloodline — your ancestors deliver specific messages, wisdom, and guidance only they can bring forward.
- 09Yes. Before your session, take time to center yourself, speak with your ancestors if you have an active practice, and come with any specific questions you want addressed. Be in a quiet space where you can give your full attention to the reading. Have a notebook ready to capture what comes through.
- 10Absolutely. All live readings include space for follow-up questions in real time. This is one of the main benefits of a live session — you can clarify, dig deeper, and explore what the spirit world is bringing forward.
- 11All Rootz and Stonz readings and consultations are conducted live, one-on-one via Zoom. This allows you to ask follow-up questions in real time and receive direct spiritual guidance.
- 12Each product is crafted with high-quality carrier oils, waxes, traditional herbs, roots, botanicals, essential oils, and spiritual curios specifically selected for the purpose of each formula. Specific ingredients vary by product.
- 13Store oils and unlit candles in a cool, dry place away from direct sunlight to preserve their potency. Keep oil bottles tightly sealed between uses. Properly stored, our oils remain potent for up to 12 months.
- 14Our products contain natural herbs, oils, and botanicals that may cause sensitivity in some individuals. We recommend conducting a small patch test before full application. If you have specific allergies, please reach out before purchasing so we can advise you properly.
- 15Our products are sold as spiritual curios only. They are not guaranteed to produce specific outcomes. Spiritual results depend on the faith, intention, consistency, and spiritual practice of the user. Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
- 16Yes. Every Rootz and Stonz Conjure Oil and Conjure Candle is hand-blended and hand-dressed by Mama Toya in small batches at her altar — with herbs, roots, oils, scripture, and prayer. These are not mass-produced fragrance products. They are working spiritual tools.
- 17Our conjure oils are intended for spiritual use — anointing candles, petitions, altar tools, doorways, and pulse points such as wrists, neck, and feet. Conduct a patch test before applying to larger areas of skin. Discontinue use if irritation occurs.
- 18Live masterclasses are held live via Zoom or Google Meet where you can interact with Mama Toya in real time and ask questions during the teaching. Pre-recorded classes are self-paced digital products you receive instant access to upon purchase, allowing you to watch and return to them on your own schedule.
- 19No. All Rootz and Stonz classes are licensed for personal spiritual practice only. You may not share, upload, resell, distribute, or copy the recording in any form. Honoring this license is both a legal matter and a matter of spiritual integrity.
- 20Pre-recorded classes are delivered as MP4 video files, originally recorded as live masterclasses via Zoom. File sizes typically range from 300-500 MB. You will need adequate storage space on your device and a stable internet connection to download.
- 21Due to the digital nature of our classes and the sacred intellectual property involved, all class sales are final and non-refundable. Please read the class descriptions carefully before purchasing.
- 22Once your purchase is complete, you will receive an email with your digital download link. Simply click the link, save the file to your device.
- 23Your ebook download link is delivered via email immediately after purchase. Save the file to your device and return to it as many times as your spirit needs.
- 24We currently offer three signature ritual ebooks — Additional ebooks are released throughout the year.
- 25Yes. Our ebooks are formatted for personal printing. For personal use only — ebooks may not be reproduced, distributed, or shared in print or digital form.
- 26Ebooks are delivered as PDF files compatible with all devices. EPUB versions are available for select titles for those who prefer e-reader formats.
- 27Each conjure product is hand-made and consecrated by Mama Toya at her altar, which requires time. Processing Time: 10-12 business days Shipping Time: 5-7 business days Total Estimated Delivery: 15-19 business days from the date of purchase.
- 28Rootz and Stonz currently does not offer international shipping at this time.
- 29Due to the sacred, hand-dressed, and personally consecrated nature of our products — and for hygiene and spiritual integrity reasons — all sales are final. We do not accept refunds, returns, or exchanges on physical or digital products under any circumstances.
- 30Yes. Once your order ships, you will receive an email with tracking information. Please allow up to 24 hours for the tracking number to activate.
- 31Welcome home. The best starting points for new practitioners are our pre-recorded foundational classes (The Basics of Traditional Hoodoo, Communicating With The Ancestors) and our ritual ebooks. For personalized guidance on your path, book a Spiritual Consultation with Mama Toya.
- 32Anyone can work with Rootz and Stonz as a Client or Customer! Rootz and Stonz is rooted in the Gullah Geechee Hoodoo tradition — a sacred African American ancestral practice. While our offerings are shaped by and intended to serve our community and our bloodline first, we welcome anyone who approaches this tradition with genuine reverence, cultural respect, and proper acknowledgment of its origins.
- 33In-person services are limited and primarily reserved for Rootwork/Spiritual Work Clients, mentorship participants and special events. Most of our services are conducted live online or remotely. If you are interested in recieving services in person please contact us.
- 34Yes. Custom rootwork and setting of lights services are available through our services page. These are consultations where Mama Toya performs specific spiritual workings on your behalf after divining to assessing your situation.
- 35Yes, Mama Toya can pray for you through the Setting of the Lights Spiritual Conjure Service offered at Rootz and Stonz. This service involves Mama Toya burning a specially dressed prayer candle on her altar on your behalf, a practice deeply rooted in Gullah Geechee Hoodoo tradition and spiritual discernment. To maintain a personal and transparent connection, you will receive photos and a video of your candle as it burns. After the candle has completed burning, you have the option to have Mama Toya dispose of the remnants for you with reverence, or she can mail you back the glass container so you can choose to dispose of it yourself. This service is designed to provide meaningful spiritual support while honoring ancestor work and scripture-guided practices.
- 36Join our email list at rootzandstonz.com to receive first notice of new ebooks, masterclasses, mentorship openings, promotional offers, and community events. You can also follow us on social media: Instagram: @iyamio_toya Facebook: @RootzandStonz YouTube: @RootzandStonz TikTok: @Iyamio
- 37For all questions, order inquiries, and support, please reach out through the contact form at rootzandstonz.com. or email us at info@rootzandstonz.comWe respond to inquiries within 3-5 business days.
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